Quote:
Originally Posted by stungazed  Steve,
There are posts on LVA with similar stories of the original poster. Did you happen to talk to any of your contacts at the Plaza about this behavior to rectify the situation or did you just play your coupon? Since not everyone is having this issue I would hope you could speak to your contacts there so we could be assured this isn't going to start happening on a regular basis.
Personally I'm getting sick and tired of casinos that offer coupons and then treat us like criminals when we try to use them. It's pretty simple, offer a coupon, honor the coupon. When casinos make it difficult to use a coupon it's a huge turn off to a player. If it happens enough people won't go to the casinos that offer these coupons and in turn will find no value in the books that offer them and will stop buying them. So not only will the casinos lose out on business, the authors like Steve will lose too.
Case in point as Dewey mentions is Ellis Island. Over the years I've read nothing but negative reviews about "Sweaty Pete" giving people a hard time about using a match play coupon. Because of these reports I have NEVER played there or tried to use a coupon. It's not worth my time to go to a 4th tier property to be treated like a criminal for using a coupon that his BOSSES approved and he for some reason sweats like HE is losing money if a player wins with the coupon. If enough places behave like this coupon books won't sell anymore because people don't want to be treated like crap.
Dewey couldn't have hit it more on the head about the advertising aspect of it. They place a coupon in the book as a form of advertising to draw a customer into the casino. When that person arrives the ad worked. However, when they don't honor the coupon it's like going to the local grocery store and they are out of the featured sale items. Do this enough times and people won't shop there anymore. Then lets not forget to mention with the internet, when a casino acts foolishly on a coupon, they get a ton of negative advertising . I'm actually debating on whether or not I'm even going to go to the Plaza on my trip in 2 weeks because I don't want to be subjected to treatment like mentioned above by some know it all floor person that's in the wrong. |
Since there was only one person who had a problem I didn't think there was a major hassle with the Plaza accepting the coupons. If a lot of people were complaining then I would have known that there were some major problems.
We usually don't contact the casinos when only one person complains, but in this instance we actually emailed our contact and I heard back from him before I left on my trip.
I never mentioned this because I really didn't want to get into a big discussion, but since you asked, the response we received was "
I will check into this, but I have not heard anything about it. There was one gentleman who came in with color copies of the coupon (not very good copies at that) and we refused him based on the fact that he had multiple copies of the coupon. That is the only person I have been informed that we refused." So why was the coupon refused from that person? I don't know. Did he present a counterfeit coupon? I don't know. Did the person at the casino refuse a good coupon? I don't know. We will never know what happened in this particualr situation. However, we do know that the casino is accepting the coupon, unless they think someone is presenting a color copy of the coupon. The bigger problem, however, is the fact that coupon abusers and scammers always seem to ruin things for other people. Unfortunatley, there are always people who try to beat the system by making fake copies. That has happened with me and also with Anthony Curtis at Las Vegas Advisor. Another problem that ACG has (that LVA doesn't have) is that people can buy multiple copies of the book. Therefore, some people buy lots of books and constantly show up at the same casinos with matchplay coupons. I believe this is what happened at Ellis Island. If a casino feels that these people are abusers and they start to hassle the abusers, then they are basically free to do that. In the 17 years that I have been doing the ACG there have been very few instances of casinos outright refusing the coupons. The only major hassle we ever had was last year with Station Casinos. Anyway, you say "Personally I'm getting sick and tired of casinos that offer coupons and then treat us like criminals when we try to use them. It's pretty simple, offer a coupon, honor the coupon." In response, I just wanted to let you know that the situation is not so cut and dry. If it weren't for the abusers and scammers I don't think there would ever be a problem. There would be peace among mankind and we could all use our coupons without any hassles!