Re: Problem with Harrahs Laughlin coupon Evidently, it was a mistake on the part of an employee and it shouldn't happen again.
Our contact at Harrah's Laughlin wrote to us with the following comments. Based on input from our F&B Manager, should an issue such as this happen (our pizza oven was down), the coupon would have been honored for any other entree. Not sure why that didn't happen here but that is the general recourse our team would take to honor the coupon for the guest. (Also, the guest here states it was Baja Blue but it actually is the Beach Cafe.) I just wanted to make you aware of our process should you get any additional comments. |