There is not much I can do to resolve an issue if a casino decides that it is in their best interests to force someone to bring the book with them when they present a coupon.
All we can do is contact the casino and remind them that we don't require that the book be present when a coupon is redeemed. If they don't want to agree with that then we make sure to not renew their coupon the following year.
Keep in mind that a casino always reserves the right to change its offers and if they decide it's in their interest to change the terms, then they will certainly do that.
There was an issue earlier this year with Red Rock not accepting our coupon. If you look on the coupon changes page at
http://americancasinoguide.com/coupo...n-changes.html I tell people that Red Rock is not accepting the coupon at all.
I have heard from many people that Red Rock will accept the coupon if it is torn out of the book in front of the cashier. However, I cannot confirm this and that is why I tell people that Red Rock is not accepting the coupon at all.
I would rather not have someone make the trip out there only to find out that the coupon is not being accepted at all. Red Rock will not be in the book next year.