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Ameristar Casino Hotel - Vicksburg: TERRIBLE SERVICE!!!

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  • Ameristar Casino Hotel - Vicksburg: TERRIBLE SERVICE!!!

    Slot area is passable. Food is EXCELLENT! Casino as a whole is OK. HOTEL service is lousy! It is a shame too. I have stayed there several times past years and found the front desk staff outstanding.

    HOWEVER, in the past 6 months or so; things have taken a drastic turn. I have attempted now, at least 3 to 4 times, to use my coupon for a FREE STAY at the hotel. EACH time I have been told there are no rooms available ... and that if I wanted to UPGRADE to Jacuzzi room it would cost me $129.00. So, that makes three trips, or four, I did not make ... and I did not spend my money. OF COURSE, I always play more than the room rate while I am there ... but, I guess that doesn't matter. ALSO, the individual answering the phone at hotel on July 26, 2009 @ approximately 2:30pm was rude and unaccommodating.

    Read the full Casino Review