Hollywood Casino & Hotel - Lawrenceburg : Very dissatisfied

[Casino Reviews]

I visited the casino on June 2010. While playing video poker, the machine went dark while in the middle of a hand and I lost the hand as well as the money. It took 20 minutes to get someone to look at it. They decided the machine was fine and refused to give me my $2.50 that was lost. I went to the cashiers desk to talk with a manager. Waited another 20 minutes. No one showed up even though they kept telling me they were on their way. I left the casino at that point. I even sent 2 emails the next day to them, no response. I am sure as more customers have to deal with their customer service, the patrons will become aware of how poorly this company is run. I informed all my friends, co-workers, and family about my experience. Word will get around in time about this company.

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[JAYCISM]

Re: Hollywood Casino & Hotel - Lawrenceburg : Very dissatisfied

How lame are these people. Don't they have video camera's that they can view and see what happened? Than to tell you that the manager is on the way and they never show up. Myself, I would have step up my voice to get their attention. I know people are different but they are already taking your money by playing but to have a machine go down and than the person not believe you and just leave you like that is awful. I would have made a scene there (because i won't be going back anyway) and if they kicked me out, so be it.