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Riverwind Casino: Problems Cashing Out

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  • Riverwind Casino: Problems Cashing Out

    My husband and I visited this casino last month. You can't cash out any money on the machines under $10, it has to be a hand pay by attendant, but there is a catch to that. On the first machine I waited for the longest for an attendant to show up, and when one finally passed by, I called at him and he just looked at me and kept going. I chased him down and then he told me I had to go to cashier cage and tell them. Then I had to wait for an attendant to show up. When I took him to the machine, he cleared the machine and then I had to go on the other side of the building for him to put it on the computer and then he had to call someone to approve it. After waiting a couple of hours someone finally showed up to approve it. Then the attendant had to fill out a form and get my personal information and then we had to go to the cashier and get and I had to sign some papers to get my money. It took way over 6 hours to get my $3.00. The next machine was only 16 cents that had to be hand paid by an attendant. I decided that it wasn't worth it. The next machine was $10.00 that was also a hand pay. So I went to the cashier, she called someone, we went to the machine, some other attendant cleared the machine while I was gone. I was told that it was my fault for leaving the money in the machine. So I lost that $10.00. I told them what I thought, found my husband and left. NO WAY, I WILL EVER GO THERE AGAIN!

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