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I have been gaming at DeJope since February, and have come as often as a few times a week from a small town a half hour away. I spoke with a manager about my table game comp points from ho chunk in the dells being erased as soon as I signed up for the rewards club at dejope, the day it started. this was on halloween i spoke to the manager and he must've thought I was naive. It took him 30 minutes to print out an audit of my play that only went back to january (most of my table play had been from the year before due to being in school out of state), and had the nerve to argue with me. Ho chunk dells pointed me to ho chunk madison, and now madison pointed me back to the dells. i asked him if he could replace potentially 50-100 bucks worth of comps with even 20, or even 5 dollars in comps, and he refused. i had come from 2 counties over to play that day and I did not spend a dime. it was the most depressing halloween i have ever seen. you could hear people in the bathrooms really really angry about how the promotions are a slap in the face to loyal customers. as a young player who has lost over $2000 in a few months according to my coin in and coin out on my audit, to be refused a $5 comp just about gave me a heart attack. terrible service, i actually like the food at the gamer's grille but nobody there cares about their job... one or two of the girls do. I want you to know that people are not naive, and just because they walk away doesn't mean you've done your job successfully. This manager had the nerve to keep me waiting for an hour and basically call me a liar, and then tell me to have a nice day. I'm horrified that I gave my money to this place. Come to Dejope, where 50 free spins at $1/spin could earn you $20!!!! it happens to me all the time. don't give this place your money until you see better posts. Like I said, it is cutthroat out there, and I want to cry when i see young, old, depressed, crazy people walk out of that place in a daze, likely penniless. I have NEVER left DeJope at a profit in 6 months, about ~50 sessions. no mailers. no rewards. it's sad.
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