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Harrahs Joliet: Reduced buffet hours

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  • #1

    Harrahs Joliet: Reduced buffet hours

    Stayed 01/09/2011. The buffet now is only offered for dinner:Hours: Daily: 4pm - 10pmDaily Specials at the Union Station BuffetMonday - Thursday $16.99 Friday – Seafood Extravaganza $26.99Saturday – $22.99Sunday – $18.99 Mosaic is now open for breakfast. Not a great review for the breakfast. My order was totally messed up...it wasn't my order. The waitress blamed it on the cook. It is just as much the responsibility of the waitress that she is grabbing the right plate as the chef to prepare the order correctly. Had to request a refill of my coffee. The orange juice goblet was sticky. I ordered hash browns received American potatoes. Ordered wheat toast and received white toast. I was also put off by the blue jeans and T-shirts that showed the bare overflowing skin of the female waitstaff. There was a young bus boy that did look sharp in black pants and shirt. I would have rated Customer Service 5 Stars if it wasn't for the restaurant service. The hotel room was very comfortable as usual and as expected. Hotel staff was great. Machines were tight.

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