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Empire City at Yonkers Raceway: STAY AWAY

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  • Empire City at Yonkers Raceway: STAY AWAY

    The slots here stink and are a scam. Huge variety but they never or rarely pay out. 100 lions bonus games show diamonds galore in the free spins, which are wild cards, but the machines zoom through them so fast, they don't give a payout when they are supposed to. They are fixed! The clientele is scary looking! Many appear to be non-English speaking lower income clientele, very rough looking. Two guys were fighting over a machine, threatening each other and the security guard did nothing but observe. I got up and walked away from the vicinity. Also, recently during a gas odor scare, patrons refused to leave their machines for their own safety. Guards were understaffed. Thank god it turned out to be nothing. Customer Service? On one visit, a promotions booth by the back entrance closed and the attendant made some handicapped patrons walk all the way over to the booth at the other end of the casino just to get a replacement card; he was rude. They should have promotions booths/customer service stations closer together. Problem with your machine? You have to wait at least 20 minutes for a slot attendant to show up. Senior Citizen nights: these are a total joke. The 'free' items they give you are cheap and worthless and break or wear out in no time. For 3 weeks in a row, they gave out plastic shopping bags. The kiosks in the back lobby are always broken. You can be on line for a half hour. As soon as Seniors get off the bus, they head to those machines for their coupons, and the machines are either broken or slow. The ATM's charge close to $5.00 to get your own money out - ridiculous. The Food Court service is slow, the food inferior, the cleanliness leaves much to be desired. The buses from the parking lots to the entrances are too small and people are crammed in like sardines. Boycott this place people, boycott it. Just because you don't have to drive to NJ or CT for a casino is no reason to come here. Its a horrible place.

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