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El Cortez Hotel & Casino: Classic casino but poor customer service

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  • El Cortez Hotel & Casino: Classic casino but poor customer service

    The first thing you notice when entering this casino is the smell. The odor is not at all offensive but it is quite strong. I really don't know what it is.The casino is classic old-style Vegas. There are old and interesting photos on the walls. Good single-deck blackjack games are available. Customer service is lacking, however. Once, I went to the cashier's cage to ask to borrow a pen. The employee told me there weren't any but there were several in plain view. I was not happy with this rude treatment, so I sent an email about it to the management. The email was ignored and I never received a response, much less an apology.

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