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Harrah's should be ashamed of this place. We are Harrah's Diamond members and normally love their properties. Not this place. The front desk staff was incompetent to say the least. Totally screwed up our reservations and when we said we would just move to another Hotel they could have cared less. We were treated so badly that we actually went to another property where we had no history and paid full off the rack room rates. It has been ten years sine we have had to pay for a room at a casino.After the misery at check in I came back the next day to try the casino and keep my Harrah's points going. The dealers were friendly and seemed to care. the casino is very small with limited number of Table games and limited slots also. Not impressed at all. Harrah's should tear this place down and start over or at lest train them how to treat their customers.The rooms (we were in there for 20 minutes) while they tried to fix our reservation since they sent us to non connecting rooms even thought the desk clerk said yes they connect when we checked in and had all our luggage brought up. To say the least are old and musty smelling. not even a desk or work area to set u a lap top.Stay away from this place. We found there are many better places in Biloxi to go. Stay here as a last resort. Read the full Casino Review