No announcement yet.

Fitz/Casino Hotel: No response to letter

  • Filter
  • Time
  • Show
Clear All
new posts

  • Fitz/Casino Hotel: No response to letter

    I signed up for the players club and wrote the manager a letter concerning the lack of professionalism that the employee who signed me up exhibited. Not only did she not address me personally one time while issuing my card, she talked to another employee and took a personal phone call. I knew where she planned to go to eat that night when I left. And then when I got up stairs, I saw that new players club members were supposed to get a reward that day for signing up. I did go get my free gift but it was not originally offered. I never received a response from the casino to my letter. Guess they must train their employees to ignore new guests. I did play and the slots paid well. I managed to leave well in the plus and had planned to return until the floods canceled the trip.

    Read the full Casino Review