Notice of American Casino Guide Coupon Changes

[Steve Bourie]

We now have a page on our web site that lists any changes that have been made to coupons in the American Casino Guide.

This new web site page will be advertised in the 2008 edition of the book and I just updated it with information about changes for the current 2007 edition.

To see the coupon changes, please go to -
http://www.americancasinoguide.com/changes.shtml

[steve]

Re: Notice of American Casino Guide Coupon Changes

I last visited Las Vegas 9/2-9/5. In that time I tried 3 different times to use my free Hot dog & a beer only to be denied. I was told by the bar manager (maybe lead bartender)they quit honoring them 9/1

[Steve Bourie]

Re: Notice of American Casino Guide Coupon Changes

That coupon is stll being honored and upper management has instructed their employees to honor it.

Since you say the bartender wouldn't honor the free hot sog and a beer coupon I am wondering why you went to the bartender first?

The coupon clearly says to present it at the hot dog cart and not at the bar.

Once it's presented at the cart the vendor gives you the free hot dog, along with a voucher to present to the bartender for your free drink.

[steve]

Re: Notice of American Casino Guide Coupon Changes

That is exactly what I did. The lady at the hot dog stand, after I began to chew on her ear refered me to the manager/bartender. He said 'read the coupon, this has not been the Barbary Coast for 3 months' I continued by saying that they have been honoring these coupons as late as just a few days ago (I know this from reading this message board) That is when he said they discontinued honoring them 9/1. I returned twice after that when the cart was manned by other employees, only to be told that they have been instructed Not to accept the
coupons. Harrahs continues to disapoint me.

[Brian]

Re: Notice of American Casino Guide Coupon Changes

I used mine in late Aug,but they did not want to honor it,I had to ask to speake with a supervisor.

Brian

[Steve Bourie]

Re: Notice of American Casino Guide Coupon Changes

Management knew about a problem in the past, but assured us that they spoke to their employees about it and that the coupons would be honored. I hadn't gotten any complaints since that time, so I assumed that everything was fine.

Sometimes an employee may not be familiar with the company's policy. Anytime you encounter a problem with redeeming a coupon you should not be confrontational. Just try to document the situation by noting the date and time that it happened. If possible, try to get the name of the person, if you can't get the name, then perhaps a description and their job title. Let us know about it and we will try to straighten it out.

[CFlett]

Re: Notice of American Casino Guide Coupon Changes

I used two on Sept1st without a problem.

[Dick Grayson]

Re: Notice of American Casino Guide Coupon Changes

What's needed here is a MANAGER to ask for, by nsme, from Steve Bourie, so the next person to try can at least get a person aware of aceptance of the current coupons !!!!!!

I won't be back til '08...but having a NAME to bandy about will help '07 travelers.

Steve B. can you help ?

[Steve Bourie]

Re: Notice of American Casino Guide Coupon Changes

Our contact is in the marketing department and that person's name wouldn't be familiar to the people who redeem the coupons.

Our contact has sent a memo to the food & beverage department asking them to remind their staff that the coupons are still being accepted.

Hopefully, that will resolve the situation.

[John]

Re: Notice of American Casino Guide Coupon Changes

The fuss & confusion about this deal leads me to believe that we will not be seeing this offer in the 2008 coupon book. I would suggest all the die harded to take full advantage of this deal now.

[Steve Bourie]

Re: Notice of American Casino Guide Coupon Changes

To find out the answer to this comment, be sure to subscribe to our monthly online newsletter.

In the October issue we will publish the list of all 201 coupons in the 2008 Guide.

The sign-up form for the newsletter is on our home page at www.americancasinoguide.com

[Westie]

Re: Notice of American Casino Guide Coupon Changes

Steve

Will you be providing a link from the homepage because I cannot located the listing on your website without going back to this post?

[Steve Bourie]

Re: Notice of American Casino Guide Coupon Changes

There is an ad for the page with the coupon changes in the 2008 Guide.

I need to figure out where on the web site is the best place to put a link to the page.

Maybe on the page that lists all of the coupons?

[Westie]

Re: Notice of American Casino Guide Coupon Changes

Maybe on the page that lists all of the coupons?

--------That sounds perfect. Incidently the coupons this year are super - thanks.

[Steve Bourie]

Re: Notice of American Casino Guide Coupon Changes

Tha change has been made.

If you look at the two pages that show the list of 2007 or 2008 coupons, you will now see a link directing you to the page that shows the changes to those coupons.