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El Cortez...things are changing
Apparently the change of "ownership/management" of El Cortez is having an impact on attitudes toward customers.
Last fall we stayed at the El Cortez for a week. We were not staying on any special, comp or coupon, paid full price for a tower room and had a great time. After only a couple of days, the dealers and cocktail waitresses knew us by name and would greet us with a hello and a smile. I played poker every day for about 6-8 hours, often with Jackie, as well as playing blackjack a couple of hours every day. My wife played slots daily and we were lucky enough that we always ended the day ahead. Since then, we have stopped by for an hour or two each time we are downtown and our luck has continued with never having a losing trip. Because of experiences there, we have highly recommended the El to others. But no more!!!!
The El had/has a policy of cash your government check (Tax refund, Stimulus, Social Security. etc) and get 5% up to $50 in free slot play. We decided to take advantage of this on a recent trip.
We went to the players club and were told to go the the cashier and after cashing the check, we would be given a receipt to verify the amount for free play. After about 15 minutes of showing ID and players cards, checking lists, filling out the back of the check, signing it and making a phone call, the cashier said "I can't cash this, you don't play here enough". I said "What? I want to see a supervisor!" She got on the phone again and then said "supervisor is on break and will be back in 20 minutes" I said "I want a supervisor now". Immediately a "suit" walked up straight to me, asked no questions and said "This isn't a bank and we don't have to cash your check, you don't play enough". Then he walked back to his roulette pit.
My wife and I looked at each other asking "What has happened here?"
We immediately left with our check that we had both already endorsed.
Will we ever return or recommend El to anyone? After we get an an apology, we will think about it. And you know the chance of any apology.
Last fall we stayed at the El Cortez for a week. We were not staying on any special, comp or coupon, paid full price for a tower room and had a great time. After only a couple of days, the dealers and cocktail waitresses knew us by name and would greet us with a hello and a smile. I played poker every day for about 6-8 hours, often with Jackie, as well as playing blackjack a couple of hours every day. My wife played slots daily and we were lucky enough that we always ended the day ahead. Since then, we have stopped by for an hour or two each time we are downtown and our luck has continued with never having a losing trip. Because of experiences there, we have highly recommended the El to others. But no more!!!!
The El had/has a policy of cash your government check (Tax refund, Stimulus, Social Security. etc) and get 5% up to $50 in free slot play. We decided to take advantage of this on a recent trip.
We went to the players club and were told to go the the cashier and after cashing the check, we would be given a receipt to verify the amount for free play. After about 15 minutes of showing ID and players cards, checking lists, filling out the back of the check, signing it and making a phone call, the cashier said "I can't cash this, you don't play here enough". I said "What? I want to see a supervisor!" She got on the phone again and then said "supervisor is on break and will be back in 20 minutes" I said "I want a supervisor now". Immediately a "suit" walked up straight to me, asked no questions and said "This isn't a bank and we don't have to cash your check, you don't play enough". Then he walked back to his roulette pit.
My wife and I looked at each other asking "What has happened here?"
We immediately left with our check that we had both already endorsed.
Will we ever return or recommend El to anyone? After we get an an apology, we will think about it. And you know the chance of any apology.
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