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Forum Closure in 50 Days

📢 Important Notice: Forum Closure in 50 Days
We want to inform all our users that this forum will be permanently closed in 50 days.
We have greatly appreciated your contributions, discussions, and support over the years.
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What You Need to Know:
Closure Date: 6th August 2025


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Ai powered tools for business

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  • #1

    Ai powered tools for business

    When support teams are overwhelmed by high volumes of repetitive service requests, how can AI-powered features like sentiment analysis, auto-suggestions, and intelligent ticket routing help businesses respond faster, improve empathy, and reduce agent burnout?
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  • #2
    Our customer support team was drowning in tickets and repetitive questions. When I read about AI in CX https://www.customerization.ca/ai-in...er-experience/ on the Customerization blog, it struck a chord. We’d been approaching the problem with more training—but not smarter tools. Customerization came in and helped us use Zoho’s AI-powered features like sentiment analysis and response suggestions. We’re resolving issues faster and with more empathy. Customers feel heard, and our agents feel supported.

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    • #3
      Thanks a lot for the suggestion. I hadn’t heard of Customerization before, but their website looks professional. I’ll check out their case studies. How long did your project take with them?

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