Tweet
I like getting the email special mailings. This last one showed a 25% off on two nights and a bottle of champagne.
In the very small print at the bottom it then said add $10 for the resort fee.
So a $30 room advertised on a 25% sale is really only on a 19% sale since the 25% sale reduction does not affect the resort fee.
And then when I began the room booking process, I got to the point where I would be filling in my credit card and never saw any mention of the ten dollar resort fee in that paperwork.
I understand this makes for interesting advertising.
However, for many of us it just looks underhanded and shady.
Think about not allowing the resort fee to make such a disengenuous representation for shoppers.
For example, if I go to the other downtown property on sale with a resort fee, the Gold Spike, I see their room rate clearly noted (no percentage math to refigure) and I see it clearly when my quote is printed out. In fact, if I call for a quote they give me the fee and the tax altready computed. So, it still works as an advertising gimmick but not so much as a lie to customers.
I also have two questions:
Is Turner Classic Movies still a choice of television stations?
Is there still a coin laundry?
Is the pool heated in cooler months?
I've heard good things about the new rooms, not so many good things about the video poker pay tables. I mourn the loss of the little live poker room. I'm still tempted to come and stay but these resort fee shenanigans put me off in a way the Gold Spike does not. Then, of course, the free wifi and heated pool open early are draws there as well.
Wishing you the best of luck,
Dewey
In the very small print at the bottom it then said add $10 for the resort fee.
So a $30 room advertised on a 25% sale is really only on a 19% sale since the 25% sale reduction does not affect the resort fee.
And then when I began the room booking process, I got to the point where I would be filling in my credit card and never saw any mention of the ten dollar resort fee in that paperwork.
I understand this makes for interesting advertising.
However, for many of us it just looks underhanded and shady.
Think about not allowing the resort fee to make such a disengenuous representation for shoppers.
For example, if I go to the other downtown property on sale with a resort fee, the Gold Spike, I see their room rate clearly noted (no percentage math to refigure) and I see it clearly when my quote is printed out. In fact, if I call for a quote they give me the fee and the tax altready computed. So, it still works as an advertising gimmick but not so much as a lie to customers.
I also have two questions:
Is Turner Classic Movies still a choice of television stations?
Is there still a coin laundry?
Is the pool heated in cooler months?
I've heard good things about the new rooms, not so many good things about the video poker pay tables. I mourn the loss of the little live poker room. I'm still tempted to come and stay but these resort fee shenanigans put me off in a way the Gold Spike does not. Then, of course, the free wifi and heated pool open early are draws there as well.
Wishing you the best of luck,
Dewey
Comment