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On Saturday, April 25, 2009 we drove from Milwaukee to the "New" Ho-Chunk North Casino. What a waste of time.
The Casino had computer problems and had to hand pay everyone. Instead of closing the doors and shutting down machines they acted as if it was business as usual. By not acting in a pro-active manner they had a real mess on their hands that just kept snowballing.
Management and employees did not know how to handle the situation and their "Customer Service" was non-existant. I had put money in a slot and then it would not let me play. The person who came, got it working and told me to just play it off. That statement offened me, as I felt he was saying just give up the money. The machines would not cash out. People waited 2 hours or more to be cashed out.
Employees who were cashing people out, just stayed in one area of the Casino. So those on the other side of the Casino waited 2 hours or more to get cashed out. They were telling people over the paging system that it would be a 20 minute wait. The only employee that seemed to truely care about the patrons was a cleaning lady.
I would never go there again to spend my hard earned money. I am telling everyone I know about the poor management and employee attitude. Avoid it like the plague.
Read the full Casino Review
The Casino had computer problems and had to hand pay everyone. Instead of closing the doors and shutting down machines they acted as if it was business as usual. By not acting in a pro-active manner they had a real mess on their hands that just kept snowballing.
Management and employees did not know how to handle the situation and their "Customer Service" was non-existant. I had put money in a slot and then it would not let me play. The person who came, got it working and told me to just play it off. That statement offened me, as I felt he was saying just give up the money. The machines would not cash out. People waited 2 hours or more to be cashed out.
Employees who were cashing people out, just stayed in one area of the Casino. So those on the other side of the Casino waited 2 hours or more to get cashed out. They were telling people over the paging system that it would be a 20 minute wait. The only employee that seemed to truely care about the patrons was a cleaning lady.
I would never go there again to spend my hard earned money. I am telling everyone I know about the poor management and employee attitude. Avoid it like the plague.
Read the full Casino Review