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The slots at Presque Isle are fairly tight at the lower denominations, though you seem to get slightly more play for your buck in the $1 and above machines. Ultimately, I would have to agree with the majority of these reviews assessments that they are not as good as almost every other casino I have been to.Technically, this casino is not currently allowed to have table games of the genuine variety, so there are video proxies which attempt to fill the gap, but as any of you who have played table games and enjoyed them for their sociable nature will know, the large screen that has a quasi-realistic dealer does not stack up to the real thing. I hear that there is a possibility of table games coming to the casino, but for now, that's nothing but a rumor.
The customer service is pretty good. The staff with which I've dealt has always been patient and helpful.
The player's club, although easy to join, is not a very generous package to the casino's loyal players. Essentially each machine has a "countdown" which starts at 300, this value goes down based on how much is bet and only when the countdown hits zero do you get a point.
Most of the lower stakes machines will take anywhere from 4 to 6 spins to earn a point and the points are worth about one fourth of a penny each. This slow accumulation of points makes for a terrible reward system considering two points: the slots are tight, so you really have to keep putting money in the machines to earn points, and after about six months of inactivity on a player account the points accumulated are wiped from your account and you are forced to start at zero again.
One final word about the player's club would be that the free slot dollars given to players in the mail are not very generous. After gambling with a couple thousand dollars in a short time period the highest they have ever sent me was $17 in free money.
The gaming atmosphere is actually pretty nice. It's very clean and there seems to be more than ample ventilation as there doesn't seem to be a heavy smoke fog surrounding the floor. The lighting is low, but sufficient.
There's no hotel to speak of and all the parking is outside. If you're not a fan of the valet service there are buses that will pick you up from a few waiting booths throughout the vast expanse of the two main parking lots.
To be honest I wanted to give the restaurants a rating of 3, giving them the benefit of the doubt, as I have only eaten in the cafeteria and the bar upstairs, but then I remembered that there are no free drinks on the gaming floor aside from pop/soda and coffee. Bottled water, draft beer and any other alcohol of any kind is going to cost you more than just a tip. I'm not sure what bottled water costs, but everything else is at least $2.25. The cafeteria is reminiscent of a high school eatery with equal selection. The bar on the upper floor however is decent.
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