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While upgrading they completly did away with the non-smoking room. It was just a small room with crappy machines but at least they showed some respect for non-smokers. They have been without a non-smoking area for a couple of months but hope to have the new non-smoking area done by New Year's.
Customer service is pretty lousy at times. The staff will spy on you. Very creepy. My partner and I joined the Slot Club. We shared a machine and were told we could not do that and get the comps. I said it isn't about the number of machines we play, it is about the money we spend. We would spend the same amount whether sharing a machine or not. My partner now refuses to go as the staff actually followed us to see if we were sharing a machine. This from a casino that let people play more than one machine when no other machines were available (Cleopatra).
They do not respect their customers and they especially do not respect non-smokers.
They used to have great burgers and a wonderful steak and eggs breakfast. Then they turned the restaurant into a "5 Star" one. Yep, overlooking I-5. Since then, no more burgers or steak and eggs. And this location includes a hotel. Sheesh. We ate at the Tatoosh Grill early morning Sun, Dec 27, 2009. The food was horrible. When we were done, the waitress took three plates full of food off the table and did not ask if our food if anything was wrong. I ordered the chicken and broccoli. It tasted like the chicken had cream of chicken soup or some type of gravy on it. Horrible. Not like any chicken and broccoli I've ever tasted. The potstickers were wonderful though. We will not eat at that restaurant again.
We much prefer the Muckleshoot. They built a building for their non-smoking customers and recently joined it to the main building and added more machines. Though even when in the general area of the Muckleshoot, the cigarette smoke is not bad. The Muckleshoots just seem to take more time planning than the Puyallups. Perhaps the Puyallups should have focused on just one facility.
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Customer service is pretty lousy at times. The staff will spy on you. Very creepy. My partner and I joined the Slot Club. We shared a machine and were told we could not do that and get the comps. I said it isn't about the number of machines we play, it is about the money we spend. We would spend the same amount whether sharing a machine or not. My partner now refuses to go as the staff actually followed us to see if we were sharing a machine. This from a casino that let people play more than one machine when no other machines were available (Cleopatra).
They do not respect their customers and they especially do not respect non-smokers.
They used to have great burgers and a wonderful steak and eggs breakfast. Then they turned the restaurant into a "5 Star" one. Yep, overlooking I-5. Since then, no more burgers or steak and eggs. And this location includes a hotel. Sheesh. We ate at the Tatoosh Grill early morning Sun, Dec 27, 2009. The food was horrible. When we were done, the waitress took three plates full of food off the table and did not ask if our food if anything was wrong. I ordered the chicken and broccoli. It tasted like the chicken had cream of chicken soup or some type of gravy on it. Horrible. Not like any chicken and broccoli I've ever tasted. The potstickers were wonderful though. We will not eat at that restaurant again.
We much prefer the Muckleshoot. They built a building for their non-smoking customers and recently joined it to the main building and added more machines. Though even when in the general area of the Muckleshoot, the cigarette smoke is not bad. The Muckleshoots just seem to take more time planning than the Puyallups. Perhaps the Puyallups should have focused on just one facility.
Read the full Casino Review