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I called the phone number to get info. for my parents who are older. I asked times of departure, voucher info, length of ride, directions etc.etc. It is their first time going and know nothing about a casino on a ship/boat.The woman who answered came across annoyed that I asked so many questions. She even put me on hold for 10 minutes. When I called her back I expressed my opinion and she mentioned that she will answer real /direct questions. EXTREMELY RUDE. I explained that this was totally new to my parents, they wanted details and I was bringing them customers, therefore she should have been more patience and be more welcoming.I suggest whoever runs this should train the women who answer the phone to have good customer service. Service is everything!! I actually want to tell my parents not to go because they are NOT nice, however it would NOT be fair to my parents or Sun Cruz due to one employees bad mood. My ratings are not accurate since I've never been on the ship...The phone service is certainly a 1...
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