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Gila River Casino - Vee Quiva: Bad customer relations

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  • #1

    Gila River Casino - Vee Quiva: Bad customer relations

    I am a gold member with Gila River, but I am about to go less than that. I will be exercising my rights as a customer. I have been playing for awhile now. I play about the same amount every month. I have been receiving benefits in terms of free tickets to sporting events and concerts. All of a sudden I am not eligible for those benefits. Gila River told me they changed the rules and now I have to play more to receive those same benefits. I keep track of how much I play and I know I have an average already. I cannot believe that Gila River changed the rules without notifying anyone. I have asked other members and no one knew about the changes. I will no longer be going to any of the Gila River Casinos. This is very poor customer relations. No wonder the Gila River Tribe is such a strong opponent of the Proposed Glendale Casino on 91st Avenue and Glendale. With such poor customer relations, they surely will lose many customers being that close to Sun City.

    Read the full Casino Review
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