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Hollywood Casino at Charles Town Races is very convenient for DC area residents, and has improved DRASTICALLY since table games/poker have been added and since renovation. The surroundings are beautiful. Customer service is great - we needed help from a slot attendant who later brought additional managers over to help us with an issue and the staff seemed very genuinely interested in helping us and spent a lot of time to do so. Everyone we asked for other help was also extremely courteous and friendly. There are several dining options and the atmosphere is very nice even the seating for the "food court" restaurants, but prices are on par with other casinos ($35 for buffet for example) which is a lot if you have 2 people and no coupons (we got no coupons when we joined the players club). Parking is free, unlike every other casino I've ever been to, and there is a free shuttle that goes to many hotels in the area that will drop you off at the front door. As for the games.... The table games have high minimums and some games are not offered (most notably you do not see my favorite - Caribbean Stud). If you don't want an ante of $15/$25 per hand you will be out of luck here, which I found disappointing considering I could play $5 antes at other casinos. The slots I was disappointed to find that many of the most popular newer machines are not represented here, particularly "licensed" machines like Sex and the City and Stargate SG1 and other licensed brand machines. I also didn't see any roulette or blackjack machines and not as many video poker machines as I would have liked. Another omission I found very surprising, considering they have a race track here, was that I couldn't bet on races at other tracks. The race track on site is a wonderful, unique feature here however and is the advantage here over other casinos. This is a good casino to visit for horse racing, convenience, and a nice atmosphere but is lacking in some of the games compared to Atlantic City casinos and minimums are high on table games.
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