Tweet
Terrible! We have been to this casino many times. We don't go that often, maybe once a month. Most of those times we didn't have any issues. Well, the casino made up for that the night of August 27th! We had decided to take a trip down, unaware that there was a Steelers game. We waited in traffic for over 2 hours thinking that the casino would most likely be empty. When we got to the parking garage, we were told that that the garage was full due to $25 event parking. We were then directed to valet parking that was going to cost $31. After being rerouted to the valet, we were told that that was closed as well. We called the Rivers contact number and all we got was a bunch of BS and attitude. We asked if it was just people parking in the garage for the game that were being charged the parking fee. The "gentleman" on the phone informed us that the fee applied to even the casino patrons, but that if we earned 250 points this visit the $25 dollars would be refunded. That would have been nice if we would have been able to get inside. After all of the traffic and aggravation, we were forced to turn around and go right back home. It seems to me that the Rivers Casino cared more about making money from the game than the actual casino customers. I understand that it made that casino a profit, but couldn't they have saved spots for their patrons? We will not be back to this place. One bad experience was enough for me.
Read the full Casino Review
Read the full Casino Review