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Hollywood Casino & Hotel - Lawrenceburg : Where are the smiles?

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  • Hollywood Casino & Hotel - Lawrenceburg : Where are the smiles?

    I go to casinos more often than I should. That being said, when this was Argosy, I won often, say three times out of each 5 visits. Since changing to Hollywood, I win maybe one time out of 15 visits. What I notice the most is the unfriendly staff at Hollywood. The only people that ever speak to me are the guards at the entrance. I walk by staff people often, wearing suits or the floor staff outfits and NEVER do they smile or even look at me and NEVER speak! The comp system has finally changed, the old system was ridiculous, you could not find out how much you had until after you ordered your food. However, I cannot recall one time when I did not get whatever it was I was wanting. I was there a couple days ago and experienced the new comps system. After losing 150 bucks without hitting anything bigger than a cherry symbol, I had accumulated 46 cents in comps! I, for one, am looking forward to Harrah's new casino in Cincy. I know that the comps from Harrah's are extremely generous. I can lose a thousand bucks at Hollywood and still get 20 dollars in free slot play while Harrah's sends me 150 bucks. Also at Hollywood, you can never cash in two perks on the same day, if you have free slot play, it is not any good when the Mystery Cash day rolls around. How cheap can you get? Once Harrah's opens in Cincy, it is going to be BYE-BYE Hollywood for me.

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