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Harrahs Cherokee Casino: Rooms

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  • Harrahs Cherokee Casino: Rooms

    Don't Go! My husband and I live 20 minutes away. He likes playing poker. I like the slots. Several times I've comped a room I need the hot tub for my body aches. About a year ago I filled the tub..got in..turned on the jets..and black mold spewed out all over me. We changed rooms and the manager said it would be taken care of. We got a a $25 dinner ticket..we had so many comps ... that was a slap in the face. Then, just this last weekend..it happened again! . the housekeepers and their supervisor came to the room and promised the the tub would be cleaned and taken care ot. The housekeepers told my husband that this happens all the time..that we weren't the first. We left while they 'cleaned'. At 3 am I came back needing the jets..and the black mold came out again!...covering my body! After calling and having to beg for another room..and the manager coming to my room and telling me not to drain the tub..another room was assigned. I took pictures..both times. Meanwhile, I filed a complaint and all I asked was to be able to comp a premium suite..which I felt was less likely to be neglected than the regular rooms...when I stayed. The reply was my "host'...whom I've not spoken with in over 2..at the least...years...was the only person who could help me. Folks...as much as I like playing at the casino...I think I'm ready to talk to a lawyer.

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