We live in Illinois right by the Rivers Casino; only gone twice in a year. We used to prefer Menominee which is right by our cottage. During the past two years since the construction has finished the parking lots are never full, even on weekends. And we are finding that the winnings are slim to non-existent for slots and table games. We usually go on weekends. We tried the Thunderbird which is closer to our cottage. Had a problem with a machine. Money was in it and the crew at this satellite casino can't do a thing to help. After 25 minutes, I ask to speak to a supervisor. The casino supervisor said staff couldn't just leave and come right over. The drive is 10 minutes! The casino has not figured out a way to handle large payouts or problems with machines other than just waiting for main casino staff. Unacceptable. Didn't even offer me food, drink, or match play until I asked, and then it was only $20 in match play.
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