Unlike other posters here our customer service experiences have been exceptional: we're not "high rollers" by any stretch but the staff has been almost uniformally friendly and helpful. The rooms are huge, well-maintained, comfortable.
There is a good selection of slots (though the number of them were reduced somewhat a couple years ago when they used some slot space to build their poker room) of all denominations (even nickels: look around the staircase beneath the streetside Canal Shoppes entrance). Table minimums have dropped to the $10 level most the time. The casino has never been "smelly" and I've played BJ next to a smoker for half the night without a problem.
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